Enter Shipping Details
During the "Enter Shipping Details" phase, you will have to fill up details for your order's shipment. Make sure to put the correct and complete details at the indicated spaces, input an active mobile number so the courier will be able to contact you easily and also, so we can avoid delays. We want to provide you with a convenient experience as you order.
After you complete the shipping details you will be choosing what shipping fee your order falls in. You are responsible for choosing the right shipping fee here. There are indicated rates for Metro Manila and Provincial destinations when you checkout so please do choose the correct one. Should you choose the wrong one may it be by accident or intentionally, delays will happen because we will ask you to settle the lacking amount and we will not be shipping your order unless it is fully paid.
No minimum number of items required and there is no maximum as well. Arrival time is estimated to be 2-3 working days for metro manila areas and 3 to 5 working days for provincial. Sundays and holidays excluded. The indicated time frame above is based on our experience but may take longer for remote or far away areas.
For Metro Manila Areas - Php80.00 (No limit)
For Provincial (Areas outside Metro Manila) - Php160.00 (No limit)
Note: If you're within Metro Manila but your order is to be picked up at an LBC branch then provincial rates will apply.
Our main courier for Metro Manila area and some covered areas is Padala express. For provincial areas we ship via LBC mainly but we also do ship via JRS if it is a bulk order exceeding 2kg. Limit for LBC is 2kg.
*ClothesandCoffeeph has the right to choose between our two major couriers for provincial areas, that would be LBC and JRS. We will be shipping orders greater than 2kg or orders that does not fit the small N-Pack pouch of LBC, via JRS. Should there be any of these two couriers that is not performing well in your area please inform us immediately so we can ship it using the right courier. If ever the customer has not messaged us regarding this, we will not be held liable for returns or unclaimed shipments and another shipping fee may be charged to redeliver. This reminder is also present upon completion of order.
Note: It is the customer's responsibility to track his/her order. In case that the order is returned due to issues that simply roots from the customer not tracking or not being updated on their delivery status, ClothesandCoffeeph will not handle the charge for the reshipment. (See terms of service)
For the purpose of convincing you to track your order, here are some cases of problems that occur and was solved just by only having the receiver aware of their shipment's status.
1.) The receiver is not known within the area.
2.) Unable to contact the receiver because mobile number is not active.
3.) Conflicting address.
4.) Address out of coverage. (Usually this type becomes LBC or JRS branch pick up instead of door to door for provincial areas)
5.) Receiver is not present or is not replying during the delivery.
So make sure to track daily to prevent your order to be returned to us.
After choosing the right shipping fee, you will need to choose the mode of payment you will be paying at. Make sure to pay only on the indicated modes of payment. You can switch to any of our payment method anytime. Anyway details for our mode of payment are found here on our website as well.
Completion of Order
After you have chosen your mode of payment the order is now completed! You can now pay for your order. The items you added to your cart is now automatically reserved under your name and your cart will become empty. If you put your email at the upper part of the shipping details you will be receiving an email confirmation of your order, on the other hand if you put your mobile number you will be receiving a text message.
There will be reminders on the completion page. Make sure to read those. You will find your order number there so take note of it. Message it on our Facebook page. Why? Should there be any concerns or problems regarding your order we can contact you asap so we can fix things sooner.